Intova will only support warranty on products purchased from authorized dealers. A copy of the purchase receipt must accompany all warranty returns. Purchases from unauthorized dealers will not be supported under warranty program.
STANDARD CONSUMER WARRANTY
For used products warranty, click here.
Intova warrants its products against defects in material and workmanship for 1 year from Date of Purchase. Pursuant to this Limited Warranty, Intova will, at its option, repair or replace legitimately defective products. Repair and/or replacement may include the use of refurbished parts or products. “Refurbished” means products or parts that have been factory restored to original specifications.
Warranty coverage only applies to the original purchaser, when purchased from an authorized Intova dealer. Proof of Purchase from authorized dealer must be included with all warranty returns.
The Warranty does not cover: (1) Rental or Commercial use (2) damage caused by accident, misuse, abuse, improper installation or operation, product modification or neglect, (3) damage occurring during shipment; (4) damage caused by repair or service performed by persons not authorized by Intova; (5) products on which the serial number has been altered, defaced or removed; (6) products not purchased from an Authorized Intova Dealer.
To obtain warranty service, contact Intova for a sales return (return authorization) number. Returns shipped without a sales return (return authorization) number will not be processed. Product and Proof of Purchase must be returned, freight prepaid, to Intova with SR number clearly marked on package. Product must be sent in original or comparable packaging that protects the contents. It is the owner’s responsibility to back up and save all data, photos or software. Intova will not be responsible for loss or damage to data, software or photos.os.
phone: (808) 837-0074
1003 Bishop St., STE 1188
Honolulu, HI 96813