Intova Webstore Return and Replacement Policy
We want our customers to be 100% satisfied with all of our products. We will gladly exchange any new item purchased directly from Intova due to a manufacturing defect. Please contact our customer service team by phone at 1-808-837-0074 or by email at firstname.lastname@example.org and reference “Intova Webstore Return”.
Representatives are available to assist you with your return Monday through Friday, 8:00am to 4:00pm HST (excluding holidays).
For additional information, please see our Warranty Page.
After you have made contact with a customer service representative (1-808-837-0074 or email@example.com) and have received a Sales Return number, please follow the instructions below when packing and sending your product for return. It’s important to note that these instructions must be followed in order for us to properly process your return.
- Item must be sent in its original packaging.
- Pack item carefully so that it will not be damaged in the shipping process. We suggest using a box and bubble wrap.
- Write the Sales Return number on the outside of the shipping box. Do not ship your item until you receive a sales return number.
- Include a copy of the proof of purchase/invoice (included with your shipment). We will not be able to process a return for any shipment received without proof of purchase/invoice.
- It is recommended to use a secure shipping method to send the item so that you have tracking for the package. Intova is not responsible for items lost in transit and a return can not be processed until the item is received.
All returns should be sent to the following address:
735 15th Ave
Honolulu, HI 96816 USA
Upon receipt of the returned items, Intova will inspect and confirm that the items have been returned in an appropriate condition. After satisfactory inspection a replacement unit will be shipped. If any discrepancies are identified, you will be contacted by Intova’s customer service team for resolution.
Please see the Warranty Page for more information including accessory, refurbished item, or discontinued item warranty information.
Currently products ordered on our website ships everywhere in United States. We do not currently ship internationally. Shipping is fulfilled through USPS Priority Mail.
Delivery Time Estimates
We will usually have your web order processed within one business day of your order being made. Shipping time generally takes between 3-5 business days.
How to return an Intova Product that was purchased from a Retail Store
Each individual retailer will maintain their own return policy. Please contact the retailer that you purchased the item from to find out more information about their return policy and process.
How to become a Dealer
Please call 1-888-297-6062 or email firstname.lastname@example.org
How to place a tax exempt order:
Please contact us at email@example.com or call 1-888-297-6062.
How to cancel your order:
Please call us at 1-888-297-6062 between 7:30am and 3:00pm Pacific Standard time the following business day. If the order has been shipped, your cancellation will be processed as a return. If the order has not yet shipped, we will cancel your order and refund your money, no questions asked.