Support

FAQ

1)  SPORT HD CAMERA FAQ
2)  CAMERAS / HOUSINGS FAQ

3FLASHLIGHTS FAQ
4)  LIGHTING SYSTEMS / STROBE FAQ

5)  H2O MAN FAQ

Q: How long has your company been involved with digital underwater photography?
A: We have been producing underwater cameras since 1993 and digital models since 2004. Our first digital waterproof camera was selected for a prestigious DIMA Innovation award.

Q: How do I send a product back for repair/replacement?
A: 

1)  Contact the retailer from where the item was purchased and inquire about their return/exchange policy.
2) If the product needs to be sent back to us, you will need to obtain a Return Authorization Number (RA#). You can call or e-mail our support staff to obtain the RA#. Items without an RA# WILL NOT be accepted.
3) Include a copy of the receipt, a brief description of the problem with the RA#, a return address, and phone number.
4) Our repair/replacement address is (Postage must be prepaid):

Intova
1100 Alakea St, 18th floor

Honolulu, HI 96813
Phone: 808-837-0074
email: tech@intova.net

 

 

 

BUY INTOVA PRODUCTS FROM AUTHORIZED DEALERS ONLY: To ensure proper warranty coverage, make sure Intova products are purchased from legitimate retailers only. Be sure that the dealer has a mailing address and provides a receipt that verifies: Dealer Name and Address. Customer Name and Address. Date of Purchase. Complete Description and Cost of items purchased. Receipt must be presented for warranty service.